Help Centre

How can we help?

Everything you need to understand how deals, disputes, and payouts work on Dealeva.

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Dispute process

How to raise a dispute and what happens next.

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Seller verification

BVN/NIN checks and getting verified.

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Trust & safety

How funds are held and protected.

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Contact support

Reach a human on the Dealeva team.

Frequently asked

How does Dealeva hold my money?

Funds are paid into a dedicated escrow account held under a licensed bank partner. Dealeva never holds your money directly, and funds only move when a defined trigger is met.

When are funds released to the seller?

On a real trigger: a courier confirms delivery, the buyer approves a milestone, or the dispute window (usually 72 hours) closes without objection.

What does it cost?

Personal deals are 1.5% per completed deal, capped at โ‚ฆ10,000. You only pay when a deal completes. See the Pricing page for business rates.

What if the goods or work aren't as agreed?

You raise a dispute within the window. Funds stay locked while it's reviewed, and a human decides based on the deal record and the evidence both sides submit.

Why do I need BVN/NIN verification?

Verifying both parties reduces fraud, meets our anti-money-laundering obligations, and makes disputes far easier to resolve fairly.

Can I use Dealeva from abroad?

Yes. Diaspora users regularly fund deals, approve milestones, and manage projects back home entirely from their phones.

Still stuck? Contact our teamand we'll help.